Frequently Asked Questions
- How do I give you my prescription?
There are three ways:
1.) Upload a prescription: If you have a prescription from your optometrist, simply upload it to our system. Once you pick a frame, there will be a button for you to upload your prescription.
2.) Use your existing customer record: If you have bought from Owndays within the last 12 months, we will have your record on file. Once you pick a frame, tell us which store and approximately when you bought your frame so we can check your record.
3.) Send us your current glasses: If you want us to copy the grade of your current glasses, we can pick it up from you for free. Once you pick a frame, click that option and provide your address. We will send a driver to get it from you. We will return your old pair with your order on the same delivery.
- How can I pay?
At the moment we only accept credit card payments (Mastercard, VISA, or JCB). We will be exploring other payment methods soon.
- How long will it take?
Metro Manila 1-3 days (due to ECQ there might be some delays)
- How much is shipping?
Free for all orders within Metro Manila
- Can you deliver outside of Metro Manila?
Sorry we currently only deliver within Metro Manila. We plan to open nationwide shipping soon.
- What is your return and warranty policy?
Please see our warranty policy: https://www.owndays.com/ph/en/about/warranty/